Communication is Key!
With so many different communication pathways going on around us, it’s important not just to be up on keeping them straight but on the best ways to do it. Whether its impromptu water cooler huddles, formal data dumps, or quick texts to cover last second changes, you need to dial in to be able to make sure all goes smoothly.
Join us for a day of programming on how to best communicate with the variety of people and priorities in your life. Our Keynotes, Kristy Breslin and "Detour" Dave Sandler of WJZ-TV, will kick-start the day as we cover the wide variety of key channels and stations of your career. Senior Adult and Disabled Retiree Tuition Waivers apply. Transcript available.
Creating an atmosphere of openness with clear lines of communication is a key factor in organizational success. People with good interpersonal skills deal with difficult issues straightforwardly, listen well, share information fully, and stay receptive to bad news as well as good. This course is designed for individuals who want to increase productivity and become more successful on the job by improving the quality of working relationships with peers, employees, supervisors, customers, and others. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This class delivers the knowledge and tools for making good processes into great processes.
The ability to achieve goals depends on the quality of the systems and steps used to achieve them. This program helps leaders understand how great systems operate and how they enable systematic, predictable results. Building Process Excellence delivers the knowledge and tools for making good processes into great processes. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This powerful program helps leaders understand that clarity at every level is critical to an organization’s success. Students gain a clear understanding of their own purpose and how their job fits into the organization’s strategy and mission.
Participants then learn how to create a crystal-clear strategy for achieving team goals as they relate to the organization’s mission and financial success. Senior adult and disabled retiree tuition waivers apply. Transcript available.
For many organizations, the right elements seem to be in place - a skilled workforce, talented leaders, a good business model with an excellent product or service - but the results aren't. Somehow, the most important things aren't getting done, and the unimportant things eat away precious time and resources. Without a clear map for executing on the most important things, organizations end up with mediocre performance. Learn the discipline of getting the right things done and improving employee results. ‘Closing the Execution Gap? is a powerful class that exposes the core issues that derail an organization's productivity and results, and then presents a straightforward plan for staying on task. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This course focuses on interpersonal communication in the workplace. Conflict resolution, colleague interaction, bargaining, and problem solving skills are central topics. Transcript available. Senior adult and disabled retiree tuition waivers apply.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Data Interpretation & Analysis- Got Numbers? Got Answers?
This course teaches the basic skills & techniques of gathering, presenting & interpreting data for decision making, analyzing performance & continuous improvement of processes.The benefits of the course are a sound grounding of using Excel for day to day analysis of data. Many advanced concepts and features of Excel are highlighted for the students.Learn how to conduct surveys, collect data, and get to know the best practices in data collection, analysis and decision making.The key feature is the number of exercises and real life examples used in this course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This class will teach you how to set great goals that you can and will achieve; how to manage your time; how to create a plan to put your goals into action and how to create a vision for your life. You will walk away with everything you need to launch yourself forward successfully. The class provides a hands-on workshop experience so that you not only learn the material but put it into place in your own life. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Effective Business Writing introduces students to the basics of writing effective business letters, memos, and brief informal reports. Lessons will include the development of common formats as well as the practice of appropriate tone, etiquette, and style as dictated by the particular goals of the various business documents. Senior adult and disabled retiree tuition waivers apply. Transcript available.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Being able to read between the lines of a financial statement is an important skill for those seeking to learn more about a corporation. Gain an understanding of the different forms of ownership, profitability, valuation, cash flow, and ratio analysis. Special attention will be paid to the notes to financial statements as prepared in accordance with Generally Accepted Accounting Principles (GAAP). Senior adult and disabled retiree tuition waivers apply. Transcript available.
Introduction to principles and skills of effective communication between individuals. Study of verbal and non-verbal channels, person perception, conflict resolution, listening and communication barriers. Individual and small group activities. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This class gives leaders a profound understanding of the differences between generations. But great leaders don’t just understand the differences, they also recognize the importance of putting those differences to work in finding more creative solutions to problems; fostering robust, productive dialog; and engaging team members in giving their highest and best contributions. Senior adult and disabled retiree tuition waivers apply. Transcript available.
8:30 AM - 12:30 PM
Harford Busi Innovation Center
Making Meetings Work: How to Plan, Organize, Conduct Productive Meetings
While most of us spend a great deal of time preparing for the work we do, we spend almost no time learning how to attend or conduct all of the meetings that accompany the process of getting our work done. In this program, participants will learn how to plan, organize, and conduct productive meetings, including steps for preparation of a meeting, developing an agenda, encouraging participation, handling counterproductive behaviors, and planning action for follow-up. Senior adult and tuition waivers apply. Transcript available.
This course teaches you the all-important skills that will help you deal with dozens of top priorities. Filled with practical how-to strategies, this time-management training will ensure that you stop wasting time and get the clock working for you instead of against you; take control of your multiple projects, even when they're all top priorities; handle with ease all of the unexpected demands and unplanned situations that destroy the most careful scheduling; stay cool, calm, and collected when the pressure is overwhelming and stress threatens your effectiveness.
Senior adult and disabled retiree tuition waivers apply. Transcript available.
After a review of the doctrines governing principal and agent, the course will examine the regulations governing partnerships and corporations. Students will focus on formation, operation, internal relationships and dissolution of these entities under Maryland statute. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This course allows students to acquire the information necessary to pass the PMI-RMP credential exam in this fast-paced comprehensive risk management review course. Students will determine their exam readiness level by completing knowledge assessment exercises during class. Risk management concepts and terminology are presented from the perspective of PMI "PMBOK Guide" and "The Practice Standard for Project Risk Management". The instructor will provide valuable studying tips and is a Project Management Institute, Registered Education Provide (PMI R.E. P.). Senior adult and disabled retiree tuition waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Business etiquette goes far beyond not belching in the boardroom. It’s about projecting an image of professionalism and credibility. You will learn how to develop and sharpen your business communication skills with the purpose of enhancing your professional image and “promotability.” This course looks at all aspects of your business image — from body language and dress to meeting etiquette and conflict management with coworkers. Transcript available. Senior adult and disabled retiree waivers apply.
This course prepares students to communicate specialized information to different audiences (e.g., technical and nontechnical people, colleagues and clients, peers and supervisors, in-house departments, and government agencies), work in teams, and address organizational and ethical issues. The course material is drawn primarily from professional contexts, principally engineering. Senior adult and disabled retiree tuition waivers apply. Transcript available.
"The Challenge of Change" is designed for managers and supervisors who are charged with introducing departmental or organizational changes to their employees. This program will provide managers and supervisors with the tools and techniques to help them successfully navigate through the murky and often turbulent waters of change. It may be used with managers from the same organization or with a group from different organizations. Senior adult and tuition waivers apply. Transcript available.
To unleash this new generation’s talent, leaders must have a new mind-set, skill-set, and tool-set. Compared to previous generations, the knowledge-worker generation represents a fundamental shift in individual mind-sets and motivations. This class will teach leaders to effectively tap into their employees’ most valuable talents and abilities and witness extraordinary results from happier, more engaged co-workers. Senior adult and disabled retiree tuition waivers apply. Transcript available.