Come discover Scrum, the most widely used form of Agile Project Management that is transforming organizations worldwide. In this class, you will not only learn the values, roles, activities and artifacts of Scrum, it is also filled with practical, hands-on activities to demonstrate Scrum principles in practice. If you or your organization is considering using Scrum to manage your projects, or you just want to broaden your understanding of Project Management, then this is the class for you. 8 Category B PMI PDUs ; 8 Category E Scrum Alliance SEUs.
Senior adult and disabled retiree course fee waivers apply. Transcript available.
An introductory writing course, this course includes a major emphasis on the development, structuring, and writing of sentences and paragraphs. Introductory essay techniques are also taught. In addition, this course includes a thorough review of the basic rules of grammar, sentence structure, and diction. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Creating an atmosphere of openness with clear lines of communication is a key factor in organizational success. People with good interpersonal skills deal with difficult issues straightforwardly, listen well, share information fully, and stay receptive to bad news as well as good. This course is designed for individuals who want to increase productivity and become more successful on the job by improving the quality of working relationships with peers, employees, supervisors, customers, and others. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course focuses on interpersonal communication in the workplace. Conflict resolution, colleague interaction, bargaining, and problem solving skills are central topics. Transcript available. Senior adult and disabled retiree course fee waivers apply.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Data Interpretation & Analysis- Got Numbers? Got Answers?
This course teaches the basic skills & techniques of gathering, presenting & interpreting data for decision making, analyzing performance & continuous improvement of processes.The benefits of the course are a sound grounding of using Excel for day to day analysis of data. Many advanced concepts and features of Excel are highlighted for the students.Learn how to conduct surveys, collect data, and get to know the best practices in data collection, analysis and decision making.The key feature is the number of exercises and real life examples used in this course. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and learn to conduct meetings efficiently. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This class will teach you how to set great goals that you can and will achieve; how to manage your time; how to create a plan to put your goals into action and how to create a vision for your life. You will walk away with everything you need to launch yourself forward successfully. The class provides a hands-on workshop experience so that you not only learn the material but put it into place in your own life. Senior adult and disabled retiree course fee waivers apply. Transcript available.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course includes a detailed overview of the financial planning process. Selecting appropriate risk-management techniques, including an in-depth review of insurance products, is covered. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Being able to read between the lines of a financial statement is an important skill for those seeking to learn more about a corporation. Gain an understanding of the different forms of ownership, profitability, valuation, cash flow, and ratio analysis. Special attention will be paid to the notes to financial statements as prepared in accordance with Generally Accepted Accounting Principles (GAAP). Senior adult and disabled retiree course fee waivers apply. Transcript available.
This training covers an introduction to the terminology, tools, and methods of the Lean Six Sigma methodology for front-line staff/supervisors that will support improvement projects in your organization (not necessarily a pre-requisite for Green Belt level training). This training uses quizzes, structured presentations and hands on exercises to reinforce the tools and concepts taught in order to cultivate a strong foundation for the Lean Six Sigma methodology within your organization. Senior adult and tuition waivers apply. Transcript available.
Course Fee: $99
Material Fee: $19
11:30 AM - 1:30 PM
Making Meetings Work: How to Plan, Organize, Conduct Productive Meetings
While most of us spend a great deal of time preparing for the work we do, we spend almost no time learning how to attend or conduct all of the meetings that accompany the process of getting our work done. In this program, participants will learn how to plan, organize, and conduct productive meetings, including steps for preparation of a meeting, developing an agenda, encouraging participation, handling counterproductive behaviors, and planning action for follow-up. Senior adult and tuition waivers apply. Transcript available.
This course teaches you the all-important skills that will help you deal with dozens of top priorities. Filled with practical how-to strategies, this time-management training will ensure that you stop wasting time and get the clock working for you instead of against you; take control of your multiple projects, even when they're all top priorities; handle with ease all of the unexpected demands and unplanned situations that destroy the most careful scheduling; stay cool, calm, and collected when the pressure is overwhelming and stress threatens your effectiveness.
Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course allows students to acquire the information necessary to pass the PMI-RMP credential exam in this fast-paced comprehensive risk management review course. Students will determine their exam readiness level by completing knowledge assessment exercises during class. Risk management concepts and terminology are presented from the perspective of PMI "PMBOK Guide" and "The Practice Standard for Project Risk Management". The instructor will provide valuable studying tips and is a Project Management Institute, Registered Education Provide (PMI R.E. P.). Senior adult and disabled retiree course fee waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Business etiquette goes far beyond not belching in the boardroom. It’s about projecting an image of professionalism and credibility. You will learn how to develop and sharpen your business communication skills with the purpose of enhancing your professional image and “promotability.” This course looks at all aspects of your business image — from body language and dress to meeting etiquette and conflict management with coworkers. Transcript available. Senior adult and disabled retiree waivers apply.
This course provides an overview of risk management concepts, principles, and terminology. Students will learn how to develop a risk management plan and a risk register, identify risks, analyze risk, prioritize risks, develop risk response plans, and monitor and control risks. Good risk management practices, critical success factors for effectively managing risk, and the roles of project stakeholders within the risk processes are defined. The instructor is a Project Management Institute, Registered Education Provider (PMI R.E.P.). No course prerequisites. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course prepares students to communicate specialized information to different audiences (e.g., technical and nontechnical people, colleagues and clients, peers and supervisors, in-house departments, and government agencies), work in teams, and address organizational and ethical issues. The course material is drawn primarily from professional contexts, principally engineering. Senior adult and disabled retiree course fee waivers apply. Transcript available.
"The Challenge of Change" is designed for managers and supervisors who are charged with introducing departmental or organizational changes to their employees. This program will provide managers and supervisors with the tools and techniques to help them successfully navigate through the murky and often turbulent waters of change. It may be used with managers from the same organization or with a group from different organizations. Senior adult and tuition waivers apply. Transcript available.
If you are interested in developing a better corporate climate, this course is for you. You will learn how to interpret mission statements and goals, and determine how well they are being met. Discussions will also include how to assess an organization's culture dynamics, management styles, power bases and political behavior, and how conflict and change may actually help better align staff with the vision and direction of an organization. Senior adult and disabled retiree course fee waivers apply. Transcript available.