Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Course Fee: $59
Material Fee: $9
6:00 PM - 9:00 PM
Enhancing Established Teams/Strategies for Team Development
With business and industry focusing more and more on team participation to meet quality standards, the ability of teams to work effectively is critical to success. In order for intact teams to develop successfully and become productive, members must have a solid understanding of their team’s group processes. This training program helps team members assess their styles of interaction as well as their level of team development. These are key assessments that established teams need to consider before they can achieve maximum productivity. Senior adult and tuition waivers apply. Transcript available.
This course allows students to acquire the information necessary to pass the PMI-RMP credential exam in this fast-paced comprehensive risk management review course. Students will determine their exam readiness level by completing knowledge assessment exercises during class. Risk management concepts and terminology are presented from the perspective of PMI PMBOK Guide and the Practice Standard for Project Risk Management. The instructor will provide valuable studying tips and is a Project Management Institute, Registered Education Provide (PMI R.E. P.). Senior adult and disabled retiree course fee waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course provides an overview of risk management concepts, principles, and terminology. Students will learn how to develop a risk management plan and a risk register, identify risks, analyze risk, prioritize risks, develop risk response plans, and monitor and control risks. Good risk management practices, critical success factors for effectively managing risk, and the roles of project stakeholders within the risk processes are defined. The instructor is a Project Management Institute, Registered Education Provider (PMI R.E.P.). No course prerequisites. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Course Fee: $499
Material Fee: $99
8:00 AM - 4:00 PM
University Ctr - Aberdeen, Rm. 204
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Harford Community College
401 Thomas Run Road
Bel Air, MD 21015