This class delivers the knowledge and tools for making good processes into great processes.
The ability to achieve goals depends on the quality of the systems and steps used to achieve them. This program helps leaders understand how great systems operate and how they enable systematic, predictable results. Building Process Excellence delivers the knowledge and tools for making good processes into great processes. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This class will teach you how to set great goals that you can and will achieve; how to manage your time; how to create a plan to put your goals into action and how to create a vision for your life. You will walk away with everything you need to launch yourself forward successfully. The class provides a hands-on workshop experience so that you not only learn the material but put it into place in your own life. Senior adult and disabled retiree tuition waivers apply. Transcript available.
This class gives leaders a profound understanding of the differences between generations. But great leaders don’t just understand the differences, they also recognize the importance of putting those differences to work in finding more creative solutions to problems; fostering robust, productive dialog; and engaging team members in giving their highest and best contributions. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree tuition waivers apply. Transcript available.
To unleash this new generation’s talent, leaders must have a new mind-set, skill-set, and tool-set. Compared to previous generations, the knowledge-worker generation represents a fundamental shift in individual mind-sets and motivations. This class will teach leaders to effectively tap into their employees’ most valuable talents and abilities and witness extraordinary results from happier, more engaged co-workers. Senior adult and disabled retiree tuition waivers apply. Transcript available.