In this course, students will receive an introduction to the lifecycle of managing IT services. Students will learn five core disciplines of ITIL best practices. The five disciplines represented in this course are service strategy, service design, service transition, service operations, and continual service improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI, and enabling IT to solve specific operational needs. Prerequisites: Familiarity with IT terminology and IT-related work experience are recommended. Purchase of Textbook required. Senior adult and disabled retiree tuition waivers apply. Transcript available.