Step #1: Request your security question
If you have forgotten your password, and you created a security question when you set up your account, you can reset your password by following these steps. If you did not create a security question when your account was set up, you must call 443-412-2477 (Option 3) during normal business hours for assistance.
To reset your password, provide the following information, and you will receive a security question.
If you think you remember your old password click here.
AD Version 4.0 - 4/21/2015